Me: I want the rate that I saw on PowerToChoose.Org for 100% wind electricity.

Reliant Energy: I’m sorry, but that rate is only offered to new customers.

Me: What? So I have to leave and then return if I want to get a competitive rate from Reliant?

Reliant: We value your business. Check back later and maybe the rate we are offering you will have changed.

Me: Seriously? . . . I’m gonna switch providers.

Reliant: Good news! My supervisor just said that we can make an exception for you.